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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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AGOSTINO MINEO

June 24, 2025

5  out of  5
rating by AGOSTINO MINEO
"Robert Palermo was great. No issues and fast to respond to my request"
We responded:
"Well how are you! Thanks so much for the great review. Bob will be thrilled. We really appreciate it and we know it says a lot about you also and the relationship you have with us. Thanks!! Barion"
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Larry Galusha

June 12, 2025

5  out of  5
rating by Larry Galusha
"Robert Palermo has been my insurance agent for many years and has always been very helpful. He has stayed late in the office to complete any paperwork that needed to be done. I would highly recommend Robert and the Barion Mills agency."
We responded:
"Just getting in after a long day at work, cooling down and taking our daily walk ... and in my ear(bluetooth how did I ever do without) and I'm hearing your email!!! Thank you! After struggling with our office internet, we get good news from you, and made our day. Bob will be thrilled you let me know. Bob's a "keeper".. (duh...39 years and counting), and we all know his value. (and the late paperwork, we apologize I'm sure was the issues with Spectrum, but we made it!). Always great to hear great news. Thanks, and we will all laugh tomorrow... Barion"
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Windy Holley

June 10, 2025

3  out of  5
rating by Windy Holley
"Insurance payment monthly is on the higher side and I have no accidents no tickets. Customer service is great very helpful. I just wish your rates were better when driver has no record, my insurance monthly bill should be at a lower cost."
We responded:
"Thanks Windy! These are difficult times with premiums, and make sure you communicate with the team. We have DSS a device that measures your driving and helps your rate based on your experience. They will help explain and how to get it started. We are here to help.. Thanks Barion"
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John Savino

June 6, 2025

5  out of  5
rating by John Savino
"Answered and explained my questions in detail. Always pleasto speak with."
We responded:
"Hey John! We really appreciate you taking the time out of your day to send us this wonderful review. Trust me, the staff reads every one of these, and they will be thrilled you let me know how it's going. We will always continue to try to earn your trust. Thanks and have a great day! Barion"
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shaun freeman

June 2, 2025

5  out of  5
rating by shaun freeman
"Robert Palermo is the best! We’ve been with him for 27+ years. As a matter of fact, my entire family is with him."
We responded:
"Thanks Shaun! I would agree. I met Bob 40 years ago at his fathers kitchen table, and hired him and he's now leading our Team ever since! Thats a testament to my faith, and glad you and your family agrees! Thanks! Barion"
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Mary Rossi

May 27, 2025

5  out of  5
rating by Mary Rossi
"Jenna was helpful and fast too!"
We responded:
"Thanks! Jenna has been a wonderful addition to our team, and the feedback from our customers has been the highest I've seen in my years, so she has got my attention too! Thank you for the note, and Jenna, and the team will be thrilled you mentioned her. Thanks Barion"
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Jeana Walker

May 19, 2025

5  out of  5
rating by Jeana Walker
"Robert Palmerno always goes above and beyond to help !"
We responded:
"Thanks so much for your positive review and mention of your relationship with Bob here at the agency. We really appreciate it, and we will continue to do all that we can to keep you informed regarding your insurance. Let us know if there is anything else we can assist you with. Take care! Barion"
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Carolyn Zook

May 9, 2025

5  out of  5
rating by Carolyn Zook
"Robert Palermo was extremely helpful!"
We responded:
"Thanks Carolyn!. Barion You have been with us for a long, long, time, and we appreciate your loyalty. Thanks so much for your business."
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Christine Gilson

April 28, 2025

5  out of  5
rating by Christine Gilson
"Everyone at this office are always friendly and helpful. Especially Bob Palarmo. Thanks for your help Bob."
We responded:
"Thanks Christine! We are so happy to have Haylie and she’s been a great addition to the team. Thanks again ! Barion"
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Lal Vishwakarma

April 15, 2025

5  out of  5
rating by Lal Vishwakarma
"I have been with Barion Mills since 1985. Over all these years I never have been disappointed with any issue. Robert Palermo has been very helpful since 1985."
We responded:
"Thanks Lal! I too remember when you first came into our agency! We have had a long ride together, and I am so happy to have you with us all these years. Barion I can remember when, back some 35 years ago Lal, when you put your faith in me a new young agent and my agency, and we started the insurance on your account. Norma and I will never forget how important you are to our success. It's our 40th year anniversary this year, as I started with State Farm in 1980. Amazing... I was on the job with State Farm for a week when John Lennon was killed. (easy to remember reference point). Time sure goes by fast, but friendships like yours are forever. We appreciate you, and Bob and all of my staff will always welcome you. Thanks so much for your note. ...Barion..."
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Janet Jones

April 14, 2025

5  out of  5
rating by Janet Jones
"Robert Palermo is wonderful. Help me a lot and saved me money. I live on social security and the savings is a huge help. He’s also very friendly and professional."
We responded:
"Hi Janet. Thanks for the update. We will continue to try to do the things to earn your trust. It is difficult times, and we are trying to help. Barion Good morning Janet. Just finished breakfast and saw your wonderful review of your experience with Bob at the our agency. We understand the challenges you face, and we will do everything we can to assist you in facing the delicate balance of risk awareness, and proper pricing to attempt to cover those import things we have collected in life. Bob is the longest experienced agency sales staff member in Rochester, as he nears almost 40 years protecting households in Rochester. His experience is second to none in the area. Thank you for your loyalty, and understanding. Barion"
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Mary Wells-Sheppard

April 8, 2025

5  out of  5
rating by Mary Wells-Sheppard
"Robert Palermo is great! Anytime I've called or emailed him with questions or needed things last minute, he has graciously and expeditiously taken care of them. Thank you Bob for such great customer service, especially in a time when there doesn't seem to much. It hasn't gone unnoticed and is very much appreciated."
We responded:
"To see this now during these difficult times we are all facing, just makes my day! Bob and I were just looking at a photo of him from 20 years ago, and his first thought was... my hair wasn't grey! Ha Ha! He is the best, and we are glad to have him with us, and you as one of our clients. Kind words means so much. We will continue to try to earn your trust. Thanks, Barion!"
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Pamela Davis

April 2, 2025

5  out of  5
rating by Pamela Davis
"Jenna Fox was very friendly and efficient! Thank you so much!"
We responded:
"Hi Pamela. Bre just left the office. She'll be thrilled you sent me this note regarding your recent activity with her. It's always welcome to hear, and we always appreciate your business. Thanks! Barion"
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Heather Persechino

April 1, 2025

5  out of  5
rating by Heather Persechino
"Robert Palermo from the Barion Mills State Farm Agency is fantastic to work with and is extremely responsive and attentive to my needs and is always there to suggest options and answer questions. He has saved me money and time which as we know is a bonus when providing great services!"
We responded:
"Hi Heather. We really appreciate the time and effort it takes to send in a review, and we are thrilled that you've been very happy with Bob and our team here. Bob's experience is second to none for State Farm in Rochester, as one of the longest tenured team members in Rochester closing in on 40 years! Thank you! Barion "
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Kathleen Rhode

March 24, 2025

5  out of  5
rating by Kathleen Rhode
"Robert Palermo was very responsive to my questions about how to save money on my auto insurance, and how to proceed with the options I chose."
We responded:
"Thanks Kathleen. We used to call it Discount Doublecheck and as you can see in today’s environment every discount needs to be discussed as it is so important today and we want to make sure you are aware and know your options! Thanks Barion"
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Charlene Auld

March 20, 2025

5  out of  5
rating by Charlene Auld
"Jenna is awesome, and friendly.She provided me with top tier customer services."
We responded:
"Thanks Charlene. The feedback we are getting on Jenna is off the charts!! We have been so happy with the progress she has made, and how well she fit in with our customers, and team. She has been wonderful, and I am so glad you were happy. Thank you for the note. Barion"
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don rector

March 3, 2025

5  out of  5
rating by don rector
"Very professional and nice."
We responded:
"Thank you Don. This is a very difficult time for insurance companies and consumers, and we are very happy to be able to help out. Your trust is most important to us, and we understand you have options and want to continue to be your first choice. Relationships mean a lot to us. Thank you. Barion"
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Roy Wegman

February 26, 2025

5  out of  5
rating by Roy Wegman
"very friendly always good service"
We responded:
"Thanks! We understand that insurance can be a challenge, and we are so happy to help in any way we can. Your message means a lot to us. I will let them know tomorrow when we meet. Thanks Barion"
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Kitchy Krafts

February 14, 2025

5  out of  5
rating by Kitchy Krafts
"Had a great experience with this office. Jenna and Terry, you ROCK!! Thanks for your help."
We responded:
"What a pleasure to hear this about our two newest team members!! Wow! We think they are great too, by the way. We are so thrilled they joined us and you will make their day tomorrow when the see my message. Thanks! Barion "
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Dan Claffey

February 12, 2025

5  out of  5
rating by Dan Claffey
"I work with Bob Pamerlo and he was very help changing over my car insurance to new car and review policy to make sure we were covered properly."
We responded:
"Hi Dan! Bob just hit his 40th year anniversary here at our office in Greece. He has been here since the early years, and we are so very proud and happy that we have been able to work together so well for many many years, and for all of his accomplishment with our policyholders. . Bob is one of the best! Thanks Barion"
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Mark Watson

February 4, 2025

5  out of  5
rating by Mark Watson
"I pay less for both my car and my bike combined, than most people pay for just their car! Very nice people to deal with too!"
We responded:
"Thank you so much for the message. We are trying to get the word out that State Farm's rates are becoming very good for today's drivers. When you give us this feedback, others read about it and consider joining you at our agency. We appreciate the thoughts."
Profile photo of Grace Strauss

Grace Strauss

January 23, 2025

5  out of  5
rating by Grace Strauss
"I’ve been with Barion Mills State Farm for 30+ years. Everyone in the office is very knowledgeable, efficient and professional. I’ve had many opportunities to switch but won’t because the service provided is excellent. Bob Palermo who handles my accounts always responds to my questions and makes recommendations on what’s available that would benefit the multi policies that we have. I highly recommend the office. Thanks Jenna for taking care of my inquiry so quickly today, Jan. 23, 2025."
We responded:
"Thanks so much for a great review! Bob will be so pleased when we go over your last interaction. We know you have so many choices when it comes to insurance, and we appreciate your business and loyalty. Thanks again. Barion"
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Lynnette

January 22, 2025

5  out of  5
rating by Lynnette
"I have had a great experience working with Robert Palermo and his office. I look forward to continuing to work with them!!!"
We responded:
"Thanks so much letting us know how you feel it's going working with our agency. We really appreciate your business, and will do everything we can to help you with your insurance accounts."
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tammy mcneil

January 10, 2025

5  out of  5
rating by tammy mcneil
"Laurie Thomas was so helpful to me!"
We responded:
"Thanks Tammy! It's a very difficult and trying times with insurance today. We understand all of the questions and concerns, and we want to be there to help. We are so happy to have you with us, and please let us know if there is more we can do to help. Thanks again, Barion"
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Dennis Ruger

January 8, 2025

4  out of  5
rating by Dennis Ruger
"Jenna was very pleasant & helpful"
We responded:
"Thanks Dennis. We hope to do even better next time so we can improve to make your experience even better. Thanks Barion"