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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lal Vishwakarma

Lal Vishwakarma

April 15, 2025

5  out of  5
rating by Lal Vishwakarma
"I have been with Barion Mills since 1985. Over all these years I never have been disappointed with any issue. Robert Palermo has been very helpful since 1985."
We responded:
"Thanks Lal! I too remember when you first came into our agency! We have had a long ride together, and I am so happy to have you with us all these years. Barion I can remember when, back some 35 years ago Lal, when you put your faith in me a new young agent and my agency, and we started the insurance on your account. Norma and I will never forget how important you are to our success. It's our 40th year anniversary this year, as I started with State Farm in 1980. Amazing... I was on the job with State Farm for a week when John Lennon was killed. (easy to remember reference point). Time sure goes by fast, but friendships like yours are forever. We appreciate you, and Bob and all of my staff will always welcome you. Thanks so much for your note. ...Barion..."
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Janet Jones

April 14, 2025

5  out of  5
rating by Janet Jones
"Robert Palermo is wonderful. Help me a lot and saved me money. I live on social security and the savings is a huge help. He’s also very friendly and professional."
We responded:
"Hi Janet. Thanks for the update. We will continue to try to do the things to earn your trust. It is difficult times, and we are trying to help. Barion Good morning Janet. Just finished breakfast and saw your wonderful review of your experience with Bob at the our agency. We understand the challenges you face, and we will do everything we can to assist you in facing the delicate balance of risk awareness, and proper pricing to attempt to cover those import things we have collected in life. Bob is the longest experienced agency sales staff member in Rochester, as he nears almost 40 years protecting households in Rochester. His experience is second to none in the area. Thank you for your loyalty, and understanding. Barion"
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Mary Wells-Sheppard

April 8, 2025

5  out of  5
rating by Mary Wells-Sheppard
"Robert Palermo is great! Anytime I've called or emailed him with questions or needed things last minute, he has graciously and expeditiously taken care of them. Thank you Bob for such great customer service, especially in a time when there doesn't seem to much. It hasn't gone unnoticed and is very much appreciated."
We responded:
"To see this now during these difficult times we are all facing, just makes my day! Bob and I were just looking at a photo of him from 20 years ago, and his first thought was... my hair wasn't grey! Ha Ha! He is the best, and we are glad to have him with us, and you as one of our clients. Kind words means so much. We will continue to try to earn your trust. Thanks, Barion!"
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Pamela Davis

April 2, 2025

5  out of  5
rating by Pamela Davis
"Jenna Fox was very friendly and efficient! Thank you so much!"
We responded:
"Hi Pamela. Bre just left the office. She'll be thrilled you sent me this note regarding your recent activity with her. It's always welcome to hear, and we always appreciate your business. Thanks! Barion"
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Heather Persechino

April 1, 2025

5  out of  5
rating by Heather Persechino
"Robert Palermo from the Barion Mills State Farm Agency is fantastic to work with and is extremely responsive and attentive to my needs and is always there to suggest options and answer questions. He has saved me money and time which as we know is a bonus when providing great services!"
We responded:
"Hi Heather. We really appreciate the time and effort it takes to send in a review, and we are thrilled that you've been very happy with Bob and our team here. Bob's experience is second to none for State Farm in Rochester, as one of the longest tenured team members in Rochester closing in on 40 years! Thank you! Barion "
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Kathleen Rhode

March 24, 2025

5  out of  5
rating by Kathleen Rhode
"Robert Palermo was very responsive to my questions about how to save money on my auto insurance, and how to proceed with the options I chose."
We responded:
"Thanks Kathleen. We used to call it Discount Doublecheck and as you can see in today’s environment every discount needs to be discussed as it is so important today and we want to make sure you are aware and know your options! Thanks Barion"
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Charlene Auld

March 20, 2025

5  out of  5
rating by Charlene Auld
"Jenna is awesome, and friendly.She provided me with top tier customer services."
We responded:
"Thanks Charlene. The feedback we are getting on Jenna is off the charts!! We have been so happy with the progress she has made, and how well she fit in with our customers, and team. She has been wonderful, and I am so glad you were happy. Thank you for the note. Barion"
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don rector

March 3, 2025

5  out of  5
rating by don rector
"Very professional and nice."
We responded:
"Thank you Don. This is a very difficult time for insurance companies and consumers, and we are very happy to be able to help out. Your trust is most important to us, and we understand you have options and want to continue to be your first choice. Relationships mean a lot to us. Thank you. Barion"
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Roy Wegman

February 26, 2025

5  out of  5
rating by Roy Wegman
"very friendly always good service"
We responded:
"Thanks! We understand that insurance can be a challenge, and we are so happy to help in any way we can. Your message means a lot to us. I will let them know tomorrow when we meet. Thanks Barion"
Profile photo of Kitchy Krafts

Kitchy Krafts

February 14, 2025

5  out of  5
rating by Kitchy Krafts
"Had a great experience with this office. Jenna and Terry, you ROCK!! Thanks for your help."
We responded:
"What a pleasure to hear this about our two newest team members!! Wow! We think they are great too, by the way. We are so thrilled they joined us and you will make their day tomorrow when the see my message. Thanks! Barion "
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Dan Claffey

February 12, 2025

5  out of  5
rating by Dan Claffey
"I work with Bob Pamerlo and he was very help changing over my car insurance to new car and review policy to make sure we were covered properly."
We responded:
"Hi Dan! Bob just hit his 40th year anniversary here at our office in Greece. He has been here since the early years, and we are so very proud and happy that we have been able to work together so well for many many years, and for all of his accomplishment with our policyholders. . Bob is one of the best! Thanks Barion"
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Mark Watson

February 4, 2025

5  out of  5
rating by Mark Watson
"I pay less for both my car and my bike combined, than most people pay for just their car! Very nice people to deal with too!"
We responded:
"Thank you so much for the message. We are trying to get the word out that State Farm's rates are becoming very good for today's drivers. When you give us this feedback, others read about it and consider joining you at our agency. We appreciate the thoughts."
Profile photo of Grace Strauss

Grace Strauss

January 23, 2025

5  out of  5
rating by Grace Strauss
"I’ve been with Barion Mills State Farm for 30+ years. Everyone in the office is very knowledgeable, efficient and professional. I’ve had many opportunities to switch but won’t because the service provided is excellent. Bob Palermo who handles my accounts always responds to my questions and makes recommendations on what’s available that would benefit the multi policies that we have. I highly recommend the office. Thanks Jenna for taking care of my inquiry so quickly today, Jan. 23, 2025."
We responded:
"Thanks so much for a great review! Bob will be so pleased when we go over your last interaction. We know you have so many choices when it comes to insurance, and we appreciate your business and loyalty. Thanks again. Barion"
Profile photo of Lynnette

Lynnette

January 22, 2025

5  out of  5
rating by Lynnette
"I have had a great experience working with Robert Palermo and his office. I look forward to continuing to work with them!!!"
We responded:
"Thanks so much letting us know how you feel it's going working with our agency. We really appreciate your business, and will do everything we can to help you with your insurance accounts."
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tammy mcneil

January 10, 2025

5  out of  5
rating by tammy mcneil
"Laurie Thomas was so helpful to me!"
We responded:
"Thanks Tammy! It's a very difficult and trying times with insurance today. We understand all of the questions and concerns, and we want to be there to help. We are so happy to have you with us, and please let us know if there is more we can do to help. Thanks again, Barion"
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Dennis Ruger

January 8, 2025

4  out of  5
rating by Dennis Ruger
"Jenna was very pleasant & helpful"
We responded:
"Thanks Dennis. We hope to do even better next time so we can improve to make your experience even better. Thanks Barion"
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Edward Kusher

January 6, 2025

5  out of  5
rating by Edward Kusher
"Jenna is awesome!!!! Everytime I've called she is so pleasant to talk to and responds when she says will. I can be frustrating when you have to keep calling to get an update or information, but not with Jenna! She's on top of it."
We responded:
"Thanks Edward, and we agree! She has taken off in the position and we are so happy to have her as an addition to our team. She'll be thrilled to hear you remembered her! Thanks Barion"
Profile photo of Paul Yung

Paul Yung

December 27, 2024

5  out of  5
rating by Paul Yung
"Mr. Robert Palermo of State Farm has been very helpful and patient with me in getting the insurance for my new countryman and make sure I had all the necessary documents to pick up the car tomorrow. I really appreciate Mr Palermo support for the last 10 years to ensure my house and cars are insured properly. I truly value his friendship and service."
We responded:
"Wow! Very impressive statement that undoubtedly is appreciated by Bob, when he reads this, and they do, AND of course, my thanks to you. We value your years of loyalty, and understand that we must continue everyday to earn your trust. Thanks again. Barion"
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Steven

December 23, 2024

5  out of  5
rating by Steven
"Our experience from our first call with Jenna , to working with Laurie to submitt the tow bills for reimbursement could not been a more pleasant experience. Both ladies are such professionals."
We responded:
"Thanks Steven. They are really good as a team, and we understand how unsettling it can be, so we just want to make sure you are guided in the right direction. Your kind words will be greatly appreciated, by both me and them. Thanks! Barion"
Profile photo of Vincent Vito

Vincent Vito

December 18, 2024

5  out of  5
rating by Vincent Vito
"Robert Palermo does a great job helping me with all my insurance on needs..there auto rates are lower than any other than company I looked into."
We responded:
"Thanks Vito. We understand and I am very happy Bob was able to help you with your policy. He really understands and listens for your needs, and that is our goal in seeing you satisfied. Thanks. Barion"
Profile photo of Susie Gatewood

Susie Gatewood

December 10, 2024

5  out of  5
rating by Susie Gatewood
"Laurie and Paula have been very helpful professional and friendly."
We responded:
"Thanks for the great review. Paula has been part of our team now for over 20 years. She's got a wealth of knowledge, and we are so happy to have her. Please let us know if we can help with anything else. Your loyalty to our agency is greatly appreciated. Be safe!"
Profile photo of Gary Barone

Gary Barone

December 9, 2024

5  out of  5
rating by Gary Barone
"Jenna was very helpful and quickly answered my questions."
We responded:
"Thanks Gary! Great message for a Monday! This always brightens our day when we get a note like this from you. She will be excited to see you went out of your way to let us know. Thanks again! Barion"
Profile photo of Jonathan Gatti

Jonathan Gatti

December 4, 2024

5  out of  5
rating by Jonathan Gatti
"Bob was very quick to help me out and the process was very easy. I would recommend Anybody to Bob from State Farm!"
We responded:
"Thanks Jonathan! I remember working with your Grand Parents and it means so much to me to see this! Thanks! Barion"
Profile photo of Karen Jones

Karen Jones

December 3, 2024

5  out of  5
rating by Karen Jones
"Jenna was a tremendous help to me this morning. I needed proof of insurance on short notice and she quickly and effortlessly emailed me what I needed to register my new car. Many thanks to Jenna for your help."
We responded:
"Thank you Karen for letting me know! Jenna's been an excellent addition to the team, and her background was a perfect fit. I'm always happy to get these messages, and I"m sure they will be happy too, when I share our comments. Thanks. Barion"
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Lobey

November 19, 2024

5  out of  5
rating by Lobey
"Lower my bill please:)"
We responded:
"Thank you for your note! We have some ideas and suggestions for you to consider and a policy review that we have invited all of our customers. The staff is eager to help where we can. Thanks!"