State Farm® Insurance Agent Barion Mills
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dale Rowe
September 11, 2026
"Paula handled my transaction. Thanks you for your promptness and quality work. Thanks, too, that I can actually talk to a person rather than receive a question that requires me to go through a series of prompts and menu choices before I get to talk to someone."
"Hey Dale! It's Barion. I just saw your note. I can remember our first interaction gosh, would you believe like it will be almost 40 years ago now. I was a new young agent with New Jersey plates on my car as I was working in State Farm's Regional Office in Wayne, NJ, before moving to Rochester to open my agency. Thanks for letting us know how its going. We hear you, and we are still hanging in their with our front reception station.. and a human voice.. while we are open before State Farm and Jake take over! ha ha.. I have staff that I have to remind that we used to do the rates by hand.. they hadn't invented computer rating.. oh well. But yes, we are doing are best to hang on to as much as we can from the past.. But great to hear from you. I will be talking to Bob and Paula tomorrow morning, and I'll tell them you wrote to me. Thanks again! Barion (and yes, I do appreciate your many years of loyalty to our team) "
Peggy
September 9, 2026
"Jenna was very polite and explained what wa was needed so that I understood. Been with Barion for over 40 years and have been completely satisfied with his entire staff throughout the years."
"Hey Peggy! Thanks so much for this note about Jenna. Jenna was an incredible find.. she's teaching "us" all these new technologies.. ha ha! But she's been great, and I am glad you had a chance to experience it. Thanks, for remembering me and us!! Barion"
Naziyr
September 4, 2026
"My experience with Bri was one of the best ever, I come from a customer service background and I can say that she was amazing. She helped me setup & bundle my renters and auto insurance with ease. 10/10 highly recommend!!"
"Oh Wow!! Love the story you have, and I am positive Bri will be so happy you let me know how it went. We are trying to spread the word on bundling, and it’s great you had an opportunity to see it help you . Thanks so much! Barion"
har coghenour
September 3, 2026
"Add new car to plan.
Abrianna expedited smoothly."
"Thanks for great review. We will continue to do all we can to keep your trust. . Thanks! Barion"
Martha Sullivan
September 1, 2026
"This was an easy switch to make from my former insurance company. Laurie Thomas was my agent and she was helpful, thorough, knowledgeable and light-hearted. 👍🏻👍🏻 for her!"
"Hi Martha! Laurie has been great here at the agency. She just has a very warm welcoming way about herself, that just brings so much to our agency. I am glad you have had the opportunity to work with her, and she will be thrilled you took the time to let me know! Thanks again! Barion"
Corbin Kennedy
August 11, 2026
"Abrianna was tremendous very people friendly helped with all my State Farm questions amazing customer service"
"Abby will be thrilled you let me know! It’s a difficult time with insurance and keeping up with all of the changes so we understand you have choices and we want to continue to earn your trust! Thanks again Barion!!"
Daniel Kolb
August 10, 2026
"Bri was exceptional"
"Thanks Daniel! With the new mandatory law change in NY the front office has been super busy working with our clients on helping them with the changes so we appreciate your patience. She has been spearheading the process here and doing a great job at it! Thanks Barion"
Robert Lynah
August 5, 2026
"Mr. Robert Palermo is very helpful and a true asset to the agency!"
"Just got your report to us! Thanks so much. I will be reviewing with Bob later today, and you will come up in our meeting in the morning. It' a very difficult time with so much to go over and have to deal with, and we welcome you taking the time to make sure you coverage's are up to date! Thanks again! Barion"
Timothy S Mcconnell
July 23, 2026
"Great"
"Thanks Tim! It’s always great to see a note from you like this. We just finished staff meeting this morning and I will let them know that you sent this to me to see! We really appreciate the effort and time it takes for you to do this . They will be thrilled to hear about this! Take care! Barion"
Dawn Marshall-Hosier
July 17, 2026
"Barion Mills office has been my insurance provider for over 30 years and is the best resource for insurance planning. Thorough, courteous and efficient Insurance Planning and Services. I highly recommend Robert Palermo and the entire team."
"Nice of you to send us a note. We appreciate the feedback, and it let's me know we are on the right track in providing service for your insurance needs. Thanks again for for your loyalty."
Al Gundlach
July 16, 2026
"Jenna Fox provides great customer support at the Barion Mills State Farm Insurance Agency!"
"Hey Al! Jenna has come in and been a key addition to the team. Her level of knowledge has been exceptional, and she has grown so rapidly, and our customers have been thrilled. But still, she will be extremely impressed you went out of your way to reach out to me personally to tell me your message... I know you have been with us a long time.. and I wish you could see my smile, but I just want to tell you .. .thank you. Take care, Barion! .."
Sabrina Negron
July 8, 2026
"Abrianna was a pleasure to work with she made it easy to set up a policy on my new home and even saved me money with drive safe and save. Very friendly and knowledgeable! I look forward to working with her in the future!"
"Thanks Sabrina for the review. Its always a great thing to read on a Monday. We thank you for business, and please let us know how we can help. Thanks!"
kathleen guillard
June 29, 2026
"quick and easy service testing!"
"Thank you for the positive note! We appreciate your letting me know! Thanks Barion!"
Tina Smith
June 14, 2026
"Bob (Robert Palermo) has been our insurance agent for 30 years and I wouldn't go to anyone else. Not only does he seek to get us the best deal, but he truly cares about our family. Whenever we speak on the phone, he asks how my children are and truly is interested. Bob is always an email away, and is very quick to respond. I would highly recommend Bob."
"Thanks Tina! Bob has been by my side since the 1980's... He was one of the original crew from the "pre computer" days... yes.. we used microfiche.. if you even know what that is! But he is great, and we are lucky to have him. Thanks so much! Barion"
Gio DeSantis
June 8, 2026
"Abrianna was extremely helpful and made getting insurance quotes simple and stress-free. Great communication, friendly service, and very knowledgeable."
"Thanks Gio! Abby has returned, and we are happy to have her back. We are thrilled that you took the time to let me know. She will be so happy when I let her know you sent me this note. Thanks for your help! Barion"
Helen Bell- Upsher
May 8, 2026
"Bob is absolutely great! Helped me understand everything with all of my policies. He's very competent, which makes me feel comfortable working with him. Thank you Bob, greatly appreciated."
"Hey Helen! Nearing the end of a long week and finding time to locate where the NBA game is on (didn't it used to be easier?) ...well, when I got your note and put a welcome smile to finish my day. So nice to hear you talk about Bob. We will meet tomorrow at 9:15, and you will be the open discussion of our staff session. These things matter. You matter. And we appreciate your business. Thanks, Barion"
T Z
April 21, 2026
"Iam leaving State Farm they raise my rate 56$ cause I am driving more what a joke was told more chance of getting in an accident r u serious so that 5 star is a 1 star time to shop around just a dumb reason for increase"
"Hey Tim! Thanks for giving us a great 5 star review. It couldn't have come at a better time. After watching the Bills lose that game, I really needed a pick me up! But sincerely, we really do want to make sure we continue to earn your trust every day. We know you have many options, and we want to make sure we are doing all we can to help you understand insurance. Thanks again! Barion"
Alex Lutsch
April 17, 2026
"Jenna Fox was very helpful! Thank You!"
"Hey Alex. I just got your notice about your contact with Jenna. We are so happy to hear things are going well with your account. Jenna has been a wonderful addition and are so pleased to have her with us. Thanks so much! Barion"
Cindy McKnight
April 14, 2026
"Good Afternoon, Whenever I have a concern Bob always knows the answer. The entire staff is very knowledgeable. I've been with them 20+ years that should speak volumes."
"Thank you! What a nice thing to say! Bob has been with me since almost the start, dare I say almost 41 years ago, and he is great. All of them are trying to help people get through a difficult subject, insurance. So we just want to help and it’s appreciated, when someone notices. Thanks so much! Barion"
Dianne Ostrander
April 11, 2026
"My personal agent Robert Palermo is fabulous. I've been with Robert / I call him Bob, for years . He's always looking out for my son and I about rates and reviews. 💯💥
I have the car and house insurance and my son, car and rental . Reasonable bundles. Thank you Robert with State Farm ‼️"
"Hey Diane! Thank you for your message about Bob! It's appreciated for sure and we are always talking daily, and I will let him know sent this to me. Bob is from Greece, and understands our market and raised his family here. We know you have many options when it comes to your insurance, and we want to always continue to earn your trust. Thanks. Barion"
Randy Shengulette
March 17, 2026
"I have had to change and add auto and renters insurance. And my agent Bob Palermo has been an incredible help to me. He has been right on top of documents that i need,on the spot. Also has called me on several occasions to see if i would like to add or update. Without pressure."
"Thanks Randy. I love it when they say "without pressure". That is the highest honor you can give an insurance agent. Bob will love to hear about your comments tomorrow morning when we meet. Thanks so much, and we appreciate your business. Barion"
Malachi Cleare
March 10, 2026
"To whom it may concern I have been with State Farm since 1985 and barb was my agent he had served me well any guest ion I have he always give me the answer if I have to rate him for his services 1 to 10 I give him a ten but I had to make a decision to leave the company and my reason was mgr price of my insurance very sorry I had to leave after 41 years that tells you how much he he m"
"We will miss you, and will always wish you well. Situations do change, and we will be sure to check back next year to make sure you got everything they promised you. Thanks again! Barion "
Cathy Chrisman
March 4, 2026
"This was a pleasant experience, Jenna Fox was professional and so very helpful. She was able to understand my situation and quickly provided the information and quotes that I needed, she then provided comparisons so that I could look things over at my leisure and we made an appointment to review things a couple days later. At the second appointment she answered all my questions and even provided more information as to things i could do to save even more. We wrapped things up that day and she has stayed in touch to ensure things are appropriately completed and that I am satisfied. Thank you Jenna for such a great experience."
"Thank you Cathy. Jenna has been a key addition to the team. She has been very important to our success and she will appreciate your letting me know how your experience went. Thanks again! Barion"
Vincent Vito
February 23, 2026
"Robert Palermo does a great job helping me with all my insurance on needs..there auto rates are lower than any other than company I looked into."
"Thanks Vito. We understand and I am very happy Bob was able to help you with your policy. He really understands and listens for your needs, and that is our goal in seeing you satisfied. Thanks. Barion"
Daniel Sharlow
February 17, 2026
"Jenna Fox was a great agent! She saved me a lot of money, and I love the options that state farm has compared to my previous insurance company. I am very happy with my home insurance police coverage now!!! Thank you Jenna!!!! A+++++"
"Thanks! Daniel! You will make Jenna's day tomorrow when she see's your note. We are so pleased to get this message! Thanks Barion"